At present, there is no such system to know if the customer's complaint has been addressed or not, if not why, once a user lodges complaint with a service provider on any issues ranging from billing to quality of service. It is left to the telcos to look at complaints and act on it and sometimes there are long-pending complaints which go unadressed for a long time or not looked into at all and the customers become helpless and stop pursuing the solution.
VAS operators constantly complain that as they provide features, content and a wide range of services like ringer tunes to mobile operators for their customers in the absence of a proper regulatory structure, they don't get adequate financial returns from telcos.
At a time when the Modi government is attempting to push cashlessness with coercive means, Devangshu Datta explains why cash usage is popular even in nations with good cashless infrastructure.
The Punjab government will soon launch e-agriculture services in collaboration through 'Kisan Soochna Kendras', a network of agri based information kiosks with broadband connectivity.
Vodafone can mitigate risks of money-laundering through M-Pesa by making sure the funds are being traced.
Prime Minister Manmohan Singh is slated to flag off the nationwide roll-out of mobile number portability on Friday, a move that will allow users to switch operators without losing their phone numbers and will force telecom providers to improve the quality of their services.
Telecom Regulatory Authority of India has set the ball rolling for the second phase of telecom reforms with the issue of a consultation paper seeking the industry's views on review of key license conditions and capping the number of access providers.
Mobile operators have strongly opposed the decision of telecom regulator Trai to impose penalties on them for unsolicited calls, saying the move is "unfair" and would discourage service providers which cannot be blamed for the nuisance.
Airtel, Vodafone-Idea and other telecom operators may have to pay the government a whopping Rs 1.42 lakh crore following the Supreme Court order last week that sent shock waves through an industry already grappling with billions of dollars in debt and an intense tariff war to retain customers.
Market breadth turned negative with 1,779 declines over 884 advances on the BSE
Mukesh Ambani's Reliance Jio, however, continued to add wireless subscribers
Fintech players are customising solutions for rural markets and helping SMEs learn how to use the services
'No government will forego the usage of data of this order and nor will any private concern.' 'Unless, of course, there are strong safeguards to privacy.' 'Which is why that nine-member Supreme Court bench could make or mar everybody's future,' says Devangshu Datta.
The Tata group's tryst with mobile services, with either CDMA or GSM technology, did not really fly, forcing it to close operations and write off losses. Now the group is back in the big game, this time straddling the telecom equipment, network and technology space in India as well as the global market. To this end, it is leveraging the opportunities that flow from 5G technology through open radio access network, or O-RAN. Recently, the Tata Sons' subsidiary Panatone Finvest acquired 43.3 per cent in Bengaluru-based telecom equipment manufacturer Tejas Network for Rs 1,850 crore and announced it would buy another 26 per cent of the voting capital through an open offer.
Feedback from telecom members indicated a 10 per cent increase in traffic, but no fears of choked networks. Telcos currently use 65-70 per cent of the network capacity. In other words, they have enough additional capacity to handle the new pressure without clogging the system.
Reliance Communications lost the largest number of users.
Country's largest telecom player Jio has completed 5G coverage planning in top 1,000 cities and conducted field trials of its home-grown 5G telecom gears, Reliance Industries said in its annual report. In the report, RIL (Reliance Industries Limited) said that Jio took major steps during 2021-22 in getting ready for 5G with its 100 per cent indigenous technology. The company was the biggest bidder in the recently-concluded 5G spectrum auction.
Under the previous quality of service rules, penalty on call drop was Rs 100,000 per violation and could go up to Rs 200,000 in case of third subsequent violation.
While the government is planning to introduce mobile number portability (MNP) in metros in the near future, preliminary developments suggest the subscribers and service providers will share the Rs 200 cost of every such portability operation.
The missing plane could possibly be located on Monday after Nepal Telecom tracked down the cellphone of the airplane's pilot Captain Prabhakar Ghimire through the Global Positioning System network.
The officials said that the recently developed SH-15, a 155 mm truck-mounted howitzer gun, has also been spotted at some places along the Line of Control after it was displayed on Pakistan Day last year.
Security and intelligence agencies will soon be provided with a new platform which is technologically advanced, secure and helpful in dealing with new age criminals and anti-social elements, officials said on Wednesday.
All distribution platforms can move their subscribers to the new framework by February 1.
On September 5, after much delay, Trai had come out with recommendations to stop pesky calls and text messages from September 27, ordering that no access provider (operators) shall permit the transmission of more than 100 SMSes per day per SIM.
The government has set a deadline of March 31 for telecom operators to provide an interception solution for BlackBerry enterprise services.
The CDMA and GSM operators in the country are at loggerheads once again, this time over the implementation of mobile number portability.
The Telecom Regulatory Authority of India on Wednesday endorsed the Ministry of Information and Broadcasting proposal to reduce the license fee on Direct to Home (DTH) service providers. Trai said it had received a communication from the ministry conveying its decision to continue with the concept of gross revenue for the purpose of License fee on DTH service providers and to reduce the license fee. Trai's opinion also was sought on reduction of licence fee from 10% to 6%.
After banning telecom equipment from Chinese manufacturers like Huawei suspecting spy software embedded in the gadgets, India has now appointed Huawei to filter imported equipment for malicious software.
Operators to miss January 1 deadline, express inability to upgrade system before 4-6 months.
"Private players are going only in those areas where there is a big market, whereas rural areas are by and large connected by BSNL. We are adding 20 million new lines this year to cover maximum foot print," minister of state for telecom Sachin Pilot said during the Question Hour.
On Monday, Ambani had said the Reliance group was open to join hands with Bharti Airtel for improving telecom network for 4G services in Punjab.
Terming unsolicited calls by the telemarketers as a "menace", Minister of State for Telecom Sachin Pilot said the government will soon put a complete curb on such calls and SMSes.
Sibal discussed issues ranging from spectrum sharing, merger and acquisition, annual spectrum usage charge and rising disputes among the telecom firms.
On 60th Independence Day, it is bonanza time for telecom subscribers with operators rolling out a range of services.
Motorola today launched its first flagship smartphone Moto X, after being taken over by Google, to take on competition from Apple and Samsung.
The prime minister had openly said the retail sector should be open to competition, domestic and foreign.
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